❓ Do you accept returns or refunds?

We want you to be happy with your order—truly.

If something went wrong (damaged item, defective product, or you received the wrong thing), we’ll take care of it. Just reach out and we’ll make it right.

⏳ Something off with your order?

Email us at info@meltsinfusion.com within 14 days of receiving your package.

Include:

• Your order number
  
  

• A quick explanation of the issue
  
  

• A photo if it helps tell the story
  
  

We’ll get back to you within 1–2 business days with a resolution. This could be a refund, a replacement, or store credit—whatever makes the most sense for the situation.

💭 What if I just changed my mind?

Returns are only approved for reasonable concerns—like if something arrived damaged, not as expected, or with a clear product issue.

We don’t offer refunds for “not noticing a difference” or personal preference after use, especially since results from herbal products can vary and often require consistent use over time.

If you have questions about how to use your product effectively, reach out. We’re here to help.

📦 How returns work

If your return is approved:

• We’ll send return instructions
  
  

• Items must be unopened and in original condition (unless the issue is product-related)
  
  

• Return shipping is covered in cases where we made a mistake or the item was defective
  
  

• In all other cases, the customer covers return shipping
  
  

💳 Refunds & credits

Once your return is received and inspected:

• Refunds are issued to your original payment method
  
  

• Or, we can resend the item or issue store credit
  
  

• Refunds usually take 5–7 business days to process
  
  

🚫 Things we can’t accept

We’re not able to accept returns or refunds for:

• Opened or used items (unless there’s a product issue)
  
  

• Orders placed more than 14 days ago
  
  

• Packages returned without contacting us first
  
  

• Items purchased from third-party retailers
  
  

🤍 We’re human too

We review every situation with care. While we don’t accept all returns, we do treat each case with understanding and do our best to create a fair solution.

If something feels off—reach out. We’ve got you.

📩 info@meltsinfusion.com